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Senior Technical Success Manager – Remote EST/CST hours

Imply Data
Published
November 18, 2021
Location
Remote - EST/CST Timezones, California
Job Type

Description

I am the hiring manager, reach out to me directly on LI:  https://www.linkedin.com/in/khodgkins/

Imply, founded by the original creators of Apache Druid, is originating and leading a new category of data analytics focused on analytics-in-motion.  With analytics-in-motion, organizations can move away from analytics solutions that are static, difficult to scale, delayed and expensive, and towards analytic applications that are interactive, highly scalable, real-time and cost effective.  

According to our Series C lead investor, Bessemer Venture Partners, Imply is “upending the world of analytics, as it is now a competitive disadvantage to wait hours or days to iterate on insights, to make decisions based on stale data, or to leverage solutions that either crumble or cost a fortune at scale.”  

Every day, more and more established enterprises and digital natives realize the power of Analytics-in-Motion, and we are far ahead in this race to redefine analytics across the enterprise, with numerous marquee customers and demonstrated customer success worldwide.  

Imply is Series C funded, with A16Z and Bessemer Venture Partners as our lead investors. Join our high-performing team! 

The Role:

We're looking to hire a Senior Technical Success Manager, covering the eastern half of the US, to engage with Imply customers guiding them through the architecture, development, and operations of the Imply product and the open-source Druid database. We're a growing team with a quickly growing customer base, so you'll have a chance to have a big impact and wear multiple hats. Ideally you have worked in a customer-facing role, are intrigued by cutting-edge technical challenges, and want to work with some of the largest and fastest big data architectures in the world as they build the new generation of modern analytic applications.

Responsibilities:

  • Understanding how our customers want to use Imply and helping make those aspirations a reality: Map their journey from sale to production and teach and assist them along that journey
  • Learning the technical nuances of customers configuration and act as an initial layer of support and guidance.
  • Customer relationship management - building the bridge between human and data that is the sweet spot for customer success.
  • Collaborate across departments and customize the response to the needs of our customers.
  • Growth and retention - understand the concepts and importance of identifying growth areas in existing customer base - Helping build expansion opportunities - passive selling.
  • Restate the customer use case/requirements/expectations in a way that is actionable for support/engineering/product/marketing teams.

Requirements:

  • Big Data Experience - Understanding of cloud and on-premise architectures.
  • Data or analytics engineering experience - we interface with other engineers
  • Want to “roll-up-your-sleeves” when a customer has a question keeping them from meeting their goals with Imply
  • Leveraging your knowledge to help customers get over technical hurdles while expanding their use of the Imply platform.
  • 5+ years in customer facing roles - Support/Services/Architecture, with at least some account management experience/customer-facing.
  • Excited about learning cutting-edge technologies.
  • Can handle optimizing a customer relationship as well as optimizing a query!
  • Experience working within support and engineering processes.
  • Passionate about building customer success "Brand" - Being a difference maker.
  • DNA - You possess the “Helper Gene” and are proactive in acting on behalf of your customers.

Bonus Points: 

  • Knowledge and experience with big data architecture on-premise and in AWS, GCP and Azure.
  • You have hands-on experience with Linux, Streaming applications (Kafka/Kinesis) and distributed databases/systems.
  • You like the start-up environment: can wear your hat in any direction.
  • Documentation and process are important to you; you want to help build the foundation for our customer success management team.
  • You LOVE technology and want to learn all about Druid and Imply.
  • You can’t stop smiling when your favorite customer volunteers to pen a customer story.

What we offer:

  • 100% Paid Medical, Dental and Vision Benefits
  • 401(k) Program
  • Carrot Fertility 
  • Pet Insurance 
  • Life and AD&D Insurance
  • Unlimited Paid Time Off
  • Wellness Stipend
  • Office Equipment Reimbursement
  • Pre-Tax Commuter Benefits

Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at https://imply.io/privacy.

 

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