Art Zaragoza

Director Worldwide Quality - SW Test Engrg Architect, Silicon Valley Innovation Center at BNY Mellon

Expertise in engineering test, software QA, technical program management, improving customer relationships, metrics, risk management, process improvements, staff optimizations, project forecasting and cost re-alignments.

Cross-industry experience in eCommerce, security, storage, enterprise software, CRM business applications, advertising, video, mobile web and native mobile apps.

Engineering test automation leadership, load testing, performance benchmarking and test framework design using in-house, open-source and commercial tools like, Jenkins, Selenium RC, JMeter, JUnit, TestNg, IBM Rational load testing tools, HP Quality Center test management and reporting. Code Coverage tools like gcov and security vulnerability tools like Qualys. Constantly evaluating test tools for UI/API/system integration automation, test coverage, nightly build acceptance, test case repositories and defect tracking systems linked to CM and version control.

Specialties:
• [Test] Validating user stories, backend logic, APIs and performance.
• [People] Scaling diverse and remote test groups for efficiency.
• [Products] Launching weekly SaaS deliveries and 35+ distributed enterprise sw and IT services.
• [Customers] Overseeing high profile customer escalations and root cause corrective actions.
• [Process] Transitioning teams to iterative, agile, hybrid-waterfall, CMMI, RUP, CC, DoD SDLC and RCCA processes.

2005 CEO Leadership Award at Symantec
2003 Engineering Achievement Award at Chordiant, now Pega Systems